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POSITION DESCRIPTION

Position title:
  IT Suport Specialist
Department: Technology
Reports to:  Service Delivery Manager



KEY OBJECTIVE
The primary function of this role is to operate as a member of the IT Support team providing end-user support for technology-based platforms to assist staff members in achieving business goals and requirements.
 

KEY ACCOUNTABILITIES 

Provide IT support 
•    Manage service desk tickets relating to issues in Australia & New Zealand
•    Provide face-to-face, telephone and online support for JCDecaux technology systems including; IT        
             administration, 1st and 2nd line support
•    Undertake and assist with IT projects

Maintain hardware and software
•    Rollout of standard operating system environment (SOE) and hardware
•    Maintain IT assets
•    Manage printing resources
•    Manage centralized storage
•    Manage VOIP telephony solution

Monitoring and Reporting    
•    Daily physical check of comms/server rooms equipment
•    Review and action system alerts and notifications
•    Report potential issues through to team

Communication
•    Collaborate with team members
•    Escalate to direct manager as appropriate
•    Liaise with staff and business leaders; as required
•    Provide user workspace training; as required
•    Liaise with 3rd party vendors and contractors

Security
•    Adhere to JCDecaux Corporate general and IT Security policies
•    Ensure server room and fixed IT assets are secure and in sound working order

KEY STAKEHOLDERS/CONTACTS
Internal Contacts
•    All JCDecaux staff – Australia & New Zealand
•    Technology team members
•    Direct line manager; SDM – Technology
•    Head of department; CTO
•    JCDecaux Global IT team members (France)

External Contacts
•    3rd party service providers – Services, Hardware, Software

COMPETENCIES & QUALIFICATIONS
Essential
•    Strong communication skills – verbal and email
•    Lateral thinker - ability to ‘look-outside-the-box’ to gather information and assist in providing viable solutions
•    Level 1 & 2 IT support background (face-to-face, remote, telephone support)
•    Computer hardware, printer and peripheral support knowledge
•    MS Office suite
•    Windows environment – Win10, MS Server
•    Cloud based technologies – O365, MS Azure, AWS
•    ITIL v3 (or equivalent SDM methodology)
•    Application support

Desirable 
•    Full Australian driver’s license
•    Willingness and ability to travel interstate on short notice (1-2day trip)
•    Mac, Android, Linux support
•    MDM (Mobile Device Management) experience

EXPERIENCE
Essential
•    Minimum 5 years’ experience in a similar role (Service Desk, Desktop Support)
•    Operating as part of a remote team
•    Support over 300 staff
•    Work autonomously or as part of a larger team unsupervised
•    Personal traits – Service orientated, results driven, flexible, highly organised, self-starter

 Desirable 
•    Previously worked in a multi-site support role
     

    TO APPLY
    Please send your cover letter and resume to: _AU_HumanResources@jcdecaux.com

    Now what do you want to do?