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(a) 'you' and 'your' means you, the customer or user of our website;
(b) 'we', 'our' and 'us' means JCDecaux Australia Trading Pty Limited ABN 49 059 604 278 or the related JCDecaux company with whom you are dealing;
(c) 'Personal Information' has the meaning from time to time in the Privacy Act 1988, but includes information or an opinion about:
(i) an individual whose identity is apparent or can be reasonably ascertained from that information (i.e. information that is capable of identifying you); or
(ii) an identifiable individual, or an individual that is reasonably identifiable,
whether the information is true or not, and whether the information is recorded in a material form or not; and
(d) 'Sensitive Information' means racial, political, religious, philosophical, criminal, medical or sexual information about an individual.
COLLECTION OF PERSONAL INFORMATION
We install and maintain street furniture, provide outdoor and transit advertising services, and operate public bicycle hire schemes. In order to conduct this business and provide these services and manage our customer relationships, we need to collect relevant Personal Information. This may include your name, billing and delivery address, credit card details, email address, contact phone numbers, age, the operating system of your computer, your elected user name and password, driver's licence number, date of birth and mother's maiden name.
Generally, all Personal Information is collected directly from you, or with your consent, and our policy is to collect only Personal Information that we need for a particular purpose. The circumstances in which we may collect Personal Information from you include when you:
(a) register on jcdecaux.com.au or any related website;
(b) register to use any of our services;
(c) request to be contacted;
(d) complete a feedback form;
(e) provide a response in an online survey;
(f) participate in a promotional offer or competition; and
(g) subscribe to a newsletter or a mailing list.
We may collect this information either electronically or over the telephone. If you choose not to supply us with the Personal Information we request, we may be unable to provide you with services. We may also collect Personal Information from publicly available sources, or where we are legally obliged to do so.
NO COLLECTION OF SENSITIVE INFORMATION
We do not need to collect Sensitive Information about you in order to provide you with services. If we do collect sensitive information, we will only do so with your consent.
USE OF PERSONAL INFORMATION
Personal Information collected about you is only used in order to:
(a) verify your identity;
(b) provide and administer you with the products or services you have requested, or respond to your queries;
(c) conduct appropriate credit-worthiness checks; (d) send invoices or statements, and collect payments from you;
(e) notify you about existing or new products, services or promotions we, our related companies, or selected partner companies may offer from time to time;
(f) provide our customers and potential customers with an up to date, useful and personalised website and services; and
(g) conduct research for our own internal purposes.
Sometimes the information we collect may include de-identified demographic information such as age, gender, location, occupation, or preferences, which is not Personal Information. We may use such information for our own internal business purposes or to improve our products and services. We may also disclose such de-identified information to third parties including consultants, suppliers, partners, customers or potential customers. If you do not wish for us to collect or use de-identified data from you in this way, please contact our Privacy Officer whose contact details are set out below.
If at any time you no longer wish to be notified about new products, services or promotions, please let us know by contacting our Privacy Officer whose contact details are set out below.
DISCLOSURE OF PERSONAL INFORMATION
We will not otherwise disclose Personal Information to third parties without your consent, except:
(a) to service providers who provide us with services, such as call centre, billing, credit collection, help desk and support services providers;
(b) to credit reporting agencies;
(c) to government, law enforcement and regulatory bodies where this is necessary for us to comply with our legal obligations; and
(d) to parties to whom we sell all or part of our business.
We do not sell, rent or trade personal information to or with third parties.
COOKIES AND WEB LOGS
Cookies are a small text file that our web sites may place on your computer, and collect information such as your Internet protocol address, your computer's operating system, browser type and traffic patterns. You may adjust your Internet browser to disable cookies, or inform you when one is being used. If you choose to disable cookies, you may be unable to access certain areas of our website.
Sometimes our website contains links to other websites for your convenience and information. When you access a website other than www.jcdecaux.com.au please understand that we are not responsible for the privacy practices of that site.
We take reasonable steps to ensure the security of Personal Information held by us from such risks as loss or unauthorised access, destruction, use, modification or disclosure. Our IT systems are password protected and comply with our security standards, and if personal information is held on paper files, it is stored in locked files. We only permit personal information to be accessed by authorised personnel.
We collect Personal Information online. We use multi-layered encryption methods to transmit your credit card information so that it will not be intercepted or tampered with during transmission. However, you should be aware that the Internet is not a secure environment, and transmission of Personal Information over the Internet is at your own risk.
ACCESS AND CORRECTION
We take reasonable steps to make sure that the personal information we collect, use and disclose is accurate, complete and up-to-date. You may access to the information we hold about you (although there may be some exceptions to this). If you would like to access your Personal Information, please contact our Privacy Officer (details below), who will explain how we will handle your access request, and whether there will be any associated charge.
We will assume (unless you tell us otherwise) that your request for access relates to our current records about you. These current records include Personal Information about you which is included in our databases and in paper files, and which may be used by us on a day to day basis. We may, but are not obliged to, archive any out of date Personal Information.
If you believe that Personal Information about you is not accurate, complete or up to date, please provide our Privacy Officer with your request for correction (contact details are set out below). We will consider any requests for correction in a timely way.
TRANSFER OF PERSONAL INFORMATION OVERSEAS
Personal information that we collect may be transferred to and stored in countries outside of Australia, including France and Belgium, primarily to related companies in the JCDecaux group, but also potentially to related service providers such as payment processors, banks and financial institutions, and IT service providers.
(a) by telephone 02 9557 6555; or
(b) by facsimile 02 9557 6982; or
(c) by e-mail firstname.lastname@example.org; or
(d) by letter The Privacy Officer, JCDecaux, Level 20, 1 York Street Sydney NSW 2000..
We will endeavour to:
(e) provide an initial response to your query or complaint within 48 hours; and
(f) resolve your query or complaint within 14 days.
If you are still not satisfied, you can contact the Office of the Australian Information Commissioner (see http://www.oaic.gov.au/about/contact.html or call 1300 363 992).